I’ve come across quite a few people who do not know how to access their ticket records. Especially the new users. I’m aware Wattpad has the ambassadors team and they always help, but an article would be nice.
Can they make an article giving details/information regarding users checking their ticket record. Something on the lines of:
On the web:
Click the drop down menu from your icon and select Go to Help–> Go to upper right ‘Sign in’–>Click on ‘My Activities’—> Click on Requests.
You should see a list of all the tickets Support has issued.
On the app(Android):
On your profile Settings, scroll down to Help Center–>Click on the ‘Learn how to use Wattpad’–>Click on the upper right three bars–>Click on Sign in–>My activities–>Requests.
There should be a ticket issued by Support.
A kind reminder: Support works from Monday-Friday, 9-5 pm and is closed on the weekends.