The reporting system just straight up doesn’t work.
Multiple users - including myself - have reported content that was against the guidelines multiple times and gotten back a “it’s okay” from WP. Now, you could assume that the books were actually NOT against the guidelines, right? After a while, I found out that you could report straight to ambassadors, so I did so and told my friends. We all gave the same reports with the same evidence to the ambassadors and nearly every single book reported was taken down. The only thing I can say is that it’s obvious the reporting team either doesn’t actually look at the reports, or they’re not doing it seriously enough! Eve reporting hate speech and users attacking other users has proven more effective than reporting books, but still not effective enough.
There are a few users who constantly attack others. Their accounts are suspended every other day! How many times does an account have to be suspended before the user is kicked off? Wattpad claims to be a “safe place for everyone” but I’ve talked to many minorities like myself, and a lot feel that Wattpad ignores the issues of minorities because they seem to not want to confront anyone. It’s a Canadian site and hate should not be tolerated. If the guidelines are made, they have to be followed, and I just wish WP enforced their guidelines more instead of being afraid to confront users about their behaviour!
Also, the way they’re going about the Next and all that is really strange. They claim success and keep expanding - claiming there’s more positive comments on books than negative - but if you look at a book there’s substantially more negative than positive. The bull responses for not giving data and other things lead various people to assume they falsified claims in the hopes that the data will change and show better results. The lack of clear and honest communication between HQ and the users hurts the community, and the way HQ dismisses complaints that MANY users voice is astounding. I wish they would listen more instead of dismiss all that isn’t praise. They’re exlcuding all users who can’t pay for Next books - which so far seems like a majority of WP - and they have no damage control for it. They constantly ignore the majority and the small creators in favour of promoting popular stories and they just need to remember that more people than those with a million reads are the users that make up WP, in my opinion.
Also, even if the preferred language is changed, the Beta books are only recommended in English. You have to crawl through mud to even get a glimpse of Beta books in other languages and it’s ridiculous! It would take no effort to promote all the Beta books in the same place no matter where or what language the user is using, and it would really feel less exclusive and dismissive if they acknowledged that not everyone’s primary reading choice is English and that there are minorities on the site
I know they’re working on it, but the new ranking system sucks. Fanfiction is everywhere. Also, I really wish they would use the platform to uplift more undiscovered writers instead of promoting the same stories and authors with millions of reads and thousands of followers. Like, if they have a million reads, then obviously people are finding it just fine. PROMOTE MORE UNIQUE AND UNDISCOVERED STORIES! But make sure they are actually good and comply to the guidelines unless they want another Wattys fiasco
The futures program was also pretty bad considering they selected some authors to get paid for the same length and amount of ads that were forced onto EVERYONE’S books. Like, there either has to be a difference in the ads in the paid books versus the normal ones or else it’s just wholly unfair to the majority of users!
Thank you and sorry for the long rant, lol. I’ve only been on here for a little over a year and I’ve seen the quality of the site decrease, so I have a lot to say