Can't Figure out How to Subscribe to Wattpad Premium?

question
help

#1

So, this is a weird question and I’m sure I’m missing something but here we go.

So I decided to try subscribing to premium because I’ve been reading a lot on the app and the ads are getting annoying. So, when I opened the app I realized that the off-putting blue button at the top of the app that’s usually there, isn’t there anymore. I figured since the rebrand they probably decided that didn’t mesh well with the new aesthetic, then I went into setting still didn’t see anything. Figured maybe it was because I was on the beta app and went to the normal app: zilch. Went to the mobile website and found nothing, same with the desktop version.

So… Am I just missing something? Or could it be possible that premium is not available in my current country? Any ideas? 'cause, I’m incredibly confused now, and I’m 99% sure I could still get premium before they updated to the new design, but then, I’m not sure, I stopped noticing the premium button on the app pretty soon after it popped up.

Also, I’m not subscribed already, I actually thought I may have accidentally subscribed at some point but I’ve checked with other accounts I rarely use and I still can’t seem to find out how to subscribe.

Any help is appreciated, I would like to get premium so I won’t deal with the many, many ads in between chapters.


#2

Have you tried doing it from the web on a laptop? (I can see the premium button on there)


#3

Nope, nothing on the web version from my laptop either.


#4

Where are you from?
Also it can be a glitch/bug


#5

Hmm… That sounds very odd. I checked out if it’s a known issue but there was nothing. I’d send a ticket to Wattpad. You can do that from here: https://support.wattpad.com/hc/en-us/requests/new?ticket_form_id=199166#formAnchor


#6

@matzeztam I’m from the U.S but I’m currently living in Japan. Although, that being said my IP should be registering as a U.S. address. Also, I still have access to Wattpad Next books as well as the coin wallet, which as far as I know hasn’t been rolled out to Japan yet.

@AWFrasier Okay, I’ll do that. Thank you for the help :slight_smile:


#7

Actually you being in Japan might be why you can’t access Premium. When I go back to Denmark (I normally live in the UK) the button disappears for me too. Even if I use a VPN it doesn’t come back. So that might be your issue - though I don’t know if Premium is available in Japan or not.


#8

Ah, I figured that might be the reason, but since I can still access the Next features I was hoping it may have just been a bug :sweat_smile:


#9

You can access all bought Next books even when you are outside of the country.


#10

Wait. VPN doesn’t work? :disappointed_relieved:


#11

Not for me. I can’t get it to disappear when I set it in Denmark either, when I’m back in Scotland. Believe me, I tried :joy:


#12

So, I actually already submitted a help ticket, is there a way to close it since I’ve figured out the problem?


#13

I don’t actually think so? But they’ll probably come back to you and then you can tell them the issue has been solved.


#14

Ah, okay.

Well thank you for your help, I’m glad I wasn’t just overlooking the obvious.


#15

No bother :smile: