Thank you for your detailed answer.
I know there has been made a lot of effort to provide descriptions and guidelines, and there are multiple places where they are linked. I read them too.
However, despite the numbers you have given, they seem to work not that well. A point showing this is the AMA thread.
I saw the thread. I don’t know where it originated, but not in Special Services. A community ambassador moved it there — and then happily contributed.
I assume community ambassadors have read the guidelines, asked all the questions, and should, among many other things, know where goes what. So, while I read the guidelines too, when a community ambassador comes along and moves my topic somewhere else, I’m a little disappointed I still had it wrong, but I think that now it’s settled and everything is in best order. In this instance (where it was not my topic), it wasn’t.
I do not blame the community ambassador.
I have written guidelines and introductions. It’s hard. It’s treacherous. People will tell you your guidelines are good and clear, that they have read all of them and understood everything — and then act completely against them, not even seeing the problem.
In I know the other end too. I get written requirements to assess and implement. Requirements are more or less guidelines for a single case. It should be easier to write them than general guidelines. Apparently, it still isn’t easy at all. People, who do this daily, write too little, wrongly assuming I know all what they know, or write too much, burying the relevant details in some subclause, use the wrong or misleading words, etc. In comparison, the Wattpad Community guidelines are pretty well done.
I don’t blame the people who have written the guidelines for not trying hard. Absolutely not.
It is nice to learn the guidelines have been tested for readability. Unfortunately, readability is not the same as understandability or “usability”.
As you give the readability in US grades, I assume a tool has been used that employs the Flesch-Kincaid test, which is basically checking your sentences and words are not too long. That’s a good indicator where you might inadvertently have gone wrong. It doesn’t say you’ve got it right. I think no algorithm could do this.
A thing that makes a big difference in understandability and usability is e.g. consistently using exactly the same word for the same thing. Computers are even worse than humans in knowing whether you do this or not.
But, to get back to the original cause for this topic: even if topic closures are relatively rare — please consider a different approach each time it isn’t an “emergency”, like the topic’s point being calling for illegal action. Closing an active topic can feel pretty disruptive, for originators and participants.
Otherwise — please continue your good job.
I see the problem with pinning the list topics. The category New to Wattpad or the Forums you’ve linked demonstrates that: It has enough pinned topics that I at first wasn’t sure whether there is anything else. That’s a pity. But how about marking the titles more clearly, e.g. with emojis? And/or tags? Someone has put a “question” tag on their question; maybe “list” + “offering” for the lists would be good.