I’m trying to make a tech support complaint, but as soon as I do, it appears in my complaints list as being “solved”. Then I get an automatic email from Wattpad about my “Report on Hate & Bullying”, even though my complaint has nothing to do with bullying, but rather a technical problem with the website. I think it’s fair to assume that my tech support requests are getting shot down by the automation before the are ever seen by human eyes.
It seems I’m cut off from communicating with the Wattpad staff via the regular channels. So can anyone suggest an alternative?
Incidentally, if anyone’s curious about my actual problem, it’s pretty much the same one as what I was dealing with in my previous thread (https://www.wattpadwriters.com/t/why-cant-i-find-my-story-via-wattpads-search/148176), except now the story’s been recently updated, and it isn’t appearing in searches for content updated in the last week - only as a story updated in the last month. The search also fails to identify that the story is now a 2-parter, and that it’s been marked as complete.
My story will only be “recently updated”/“recently completed” for a brief window of time, so every minute that it’s glitched out of appearing to readers browsing the new stories library is a major hit to my prospects of attracting new readers. That means a lot when you write for a very small fandom; every new reader counts. I’d really like to get this sorted out as soon as I can, so I can be sure my story is getting maximum exposure on Wattpad.