So… I’ve been peeved because I thought I wasn’t ranking but turns out my book is 3rd in crime fam and other things and I just can’t see it. Readers can. Is this a bug and if so can it be fixed if not may I suggest a system that allows us to see our rankings.
The short answer is no, HQ can’t fix it.
They’ve been trying for over a year now, almost two, to fix the ranking system, and have yet to accomplish the feat. Rankings aren’t really something you can pay attention to.
It’s a bug that happens on a per user basis. Like I can see the ranks on my stories just fine on both the website and the app (have you checked both?)
Tbh since they’re tagged based rather than genre based I think they give a false sense of validation now (unless you hit the top 1000 in a super-crowded or main genre tag - then, yay, congrats!).
Have you filed a ticket?
No can you tell me how?
On the (iOS) app: go to your profile, click the gear > Help and Support > File a Ticket.
Web is a bit more complicated so I’m pasting this from How To Submit an Issue to WP:
Support homepage: https://support.wattpad.com/
Thank you (I have a galaxy can I do this on a computer?)
I believe there’s instructions for the android app on the support site, but you can definitely do it on a PC Just follow the web instructions.