I sent in a help ticket to report an underage user using a comment they posted on a book I was reading. The user said they were 11 years old. The response team first sent me an automated message, so I replied with the link to the comment where they stated it, a screenshot of the comment, the title and author of the book, a link to the book, as well as the link to their profile. They closed the ticket because I didn’t give enough information. This user explicitly stated that they were underage. This is a problem, especially since the book they were reading was mature. So, what am I supposed to do next time I see a user explicitly stating that they are underage? Nothing? Just let it fly because clearly the “support” team doesn’t care?
Seriously at a loss here.