Talking to customers (especially Walmart customers) over the phone is a job nobody can do right. Your managers say you must solve a customer’s problems before hanging up, but 90% of the complaints you get aren’t things you have any control over. No, sir, I can’t fire the associate who didn’t give you a refund on the item you didn’t buy from Walmart. No, sir, I also can not give you a refund on the item you didn’t buy from Walmart. No, my manager can not give you a refund on the item you didn’t get from Walmart. Yes, sir, my existence is completely pointless. Yes, sir, I am worth less than the dog poop you stepped in this morning. Yes, sir, I’ll be sure to tell my family you’ll be burning their house down with them in it later. Yes, sir, I will regret not firing that associate when you do that. Is there anything else I can help you with? Okay, have a good day sir. Please rate my service after I hang up so my overall score for the week will nosedive and my managers can tell me what a horrible person I am too.
They can yell at you, insult you, and threaten you, but you’re not allowed to hang up on them because that isn’t good customer service. And as soon as you finish one call, you immediately get thrown into another without any time to recover from your last one. Not even joking, call center workers have some of the highest suicide tendencies in the world.