I always appreciate how quickly you respond to things, and you have definitely helped give a lot of information. You’ve personally helped me out a few times.
But I will be honest, at some point, we are allowed to say Wattpad didn’t handle something very well. Wattpad did drop the ball quite a few times with these ranks/tags issues. I bring it up on the Forums, not just to vent, but also to leave them live feedback while they go through a tremendous growth and change (which is always chaotic. I know. I’ve worked for companies during this period) just in case they might be watching.
I shouldn’t have to scrounge the forums to find information on a broken site. Nor should I get the same message on the Help page that they have been posting since November. And honestly, the rankings/tags being frequently broken is a pretty serious issue, compared to notifications not showing up. Especially at the frequency and longevity of the breaks.
They really should have had a better announcement on the issue, or at least a place where they actively keep us informed. Even just an announcement saying “We literally have no idea. Timeline is still a few days out. Developers are not just fixing it, but also trying to change it while doing so. It’s taking more time than we anticipated.” I would be happy with that. I’d obviously be slightly frustrated, but at that point, it wouldn’t be at them. It would just be in general, but I’d be grateful for the transparency.
I mean, we would too. As it stands, this particular issue has been roughly going on since September, and with frequent, 1-2 week breaks/month, since November, with no official update and/or reasoning for it. It just keeps happening, and we get the same message. I don’t doubt they are hard at work, but the complete lack of communication still leaves me scratching my head.
It’s like going to the doctor and having them diagnose you with something idiopathic, but they don’t tell you about it. They just keep saying, “Oh don’t worry, we’re looking at it. Take these and come back if it’s worse.” I mean, I wouldn’t doubt that the doctor isn’t hard at work, but at some point I’d like to see a note he wrote down, or something, rather than having to ask the nurses, or the front desk for information on my chart.
I absolutely appreciate Nick and Gabby for all of their patience with this, and they’ve been the only source for real information, which makes me want to hug them. But again, I wish I didn’t have to filter through the Forums, or waste their time. Making an official thread with live updates would be the easiest solution here while they are working on a permanent fix. It would keep the updates live, and give us a status report. And yet they continue to just post the same Help Page each time while users scramble about for information. That’s just not effective.